Transform your return process and protect your profits!

Finding the right return policy and procedures are critical to the sales process. With Retail Expert’s NaviGuest return authorization and exception reporting, you can make return decisions that will:

Reduce fraudulent return loss using return declines or warnings.
Reduce return abuse through velocity parameters.
Increase sales by creating Key Performance Indicators (KPI's) that measure return to sales conversion rates.

Using meaningful KPIs, you’ll be able to evaluate returns by customer, product, cashier, and more. NaviGuest builds an “open to return” value for real-time authorization of receipted return transactions. A flexible, real-time decision matrix is applied to each receiptless return transaction. Create your decision result based upon the criteria you deem most important: return velocity, value, etc.

With the advanced navigation features in all of our Profit Navigation Systems, you’ll watch your returns turn into sales!